Canned Responses - Tier 1: Chats (EN)

  • Mis à jour le Oct 8, 2025
  • Publié le Oct 6, 2025
  • 3 minute(s) lue(s)
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Five9 Chat Responses

The following responses are configured in Five9 so that you can quickly select an appropriate response to an applicant’s question.

Greeting

Hello, thanks for contacting Ontario Colleges. If you have your application or account number, please provide it. How may I help you?

Agents

We don’t currently partner with agencies here at Ontario Colleges. The colleges we service do, but you must reach out to them directly to inquire.

Here is a link to the contact information for each of the colleges:

https://www.ontariocolleges.ca/en/colleges/contact-the-colleges

Call Contact Centre

Please call our Customer Contact Centre for assistance at 1-888-892-2228 or 519-763-4725. Phones are open Monday to Friday 8:30am to 4:30pm. Thank you.

Confirmed Offer

Congratulations, your offer has been confirmed! You will receive an email from Ontario Colleges indicating the offer you have confirmed. You should receive further information from your college of choice.

Find a Program

You can research available programs on the Explore Programs page on our website. Here’s a link:

https://www.ontariocolleges.ca/en/programs

If you find one of interest, select More Details to go to the college website to view all the details and requirements of the program.

Greeting Close

Thank you, is there anything else we can do for you?

High School Transcript

If your high school does not use the Electronic Transcript Management System (eTMS), contact your high school (or school board office) and request that they send one official copy of your transcript to us.

Note: Transcripts sent by applicants must be sent in the sealed envelope provided by the issuing school. Remember to write your account or application number on the outside of the envelope.

Hold Message

Please hold for a moment.

ICAS Info

Mature Students

For information about applying as a mature student, go to the following page on our website:

http://www.ontariocolleges.ca/apply/mature-students

Organizations

We don’t currently partner with organizations here at Ontario Colleges. The colleges we service may be interested in partnering with your organization but you contact them directly to inquire.

Here is a link to the contact information for each of the colleges:

https://www.ontariocolleges.ca/en/colleges/contact-the-colleges

OUAC Info

Ontario University Application Centre (OUAC)

Our Address

Hello, thanks for contacting Ontario Colleges. If you have your application or account number, please provide it. How may I help you?

Ontario Colleges

60 Corporate Court

Guelph, ON, N1G 5J3

Password Reset 1

Please provide me with your first name, last name, date of birth and email address.

Password Reset 2

Please provide the answer to the following security questions.

Password Reset 3

Please try logging in with the username and password and let me know if this works?

Unable to Locate Account

We are unable to locate an account under your name and date of birth. You must start a new account by going to our website and clicking APPLY. Here’s a link to our website:

https://www.ontariocolleges.ca/en

Verify DOB

Can you please provide your date of birth?

WES Info

You can submit questions to WES by going to this URL below and submitting your questions at the bottom of the page.

Wrong Application Cycle

Please ensure that you are searching for the program from within the correct application cycle.

  • In the navigation on the left, select Apply.

  • Select the 2025-2026 application cycle.

  • Select Start or Resume to search and apply for programs starting between August 2025 and July 2026.

“Custom” Chat Responses - EN

Here are some chat responses that you might prefer to use when responding to applicants.

Greetings

Hello, my name is [agent’s name]. If you have your application or account number, please provide it.

How may I help you?

Greeting DOB

Can you please provide your date of birth?

International Inquiry - Evaluations

Please ask the college if they require an International Credential Evaluation of your transcripts. You can read more about applying as an International Applicant on our website:

http://www.ontariocolleges.ca/apply/international-applicants

International Inquiry - Programs

You can research available programs on the Explore Programs page on our website. Here’s a link:

https://www.ontariocolleges.ca/en/programs

Then, you can find out about the admission requirements by checking the college’s website or phoning the college directly for more information. Here is a link to the contact information for each of the colleges:

https://www.ontariocolleges.ca/en/colleges/contact-the-colleges

Payment Inquiry (On Application Deadline Day)

There will be several extra transmissions for application data, the last one being sent at 11:59pm tonight, so if your payment has been processed, and your program choices have been finalized before then, you would be WITHIN the Equal Consideration Deadline.