Responding to an Offer

The post-secondary institution might issue an offer on:

• A program selection that was included on the application

• An Alternate Offer (for a different program)

• An English Proficiency (ESL/EAP) Program

Accept a Pre-Admittance

Some institutions might issue a “Pre-Admitted” letter before a standard Letter of Acceptance (Offer Letter) is provided. In your Applicant Portal, the offer status is Pre-Admitted.

You must satisfy the specified conditions in the Pre-Admit letter before you receive a standard Offer Letter. The conditions could be a deposit payment or completion of specified English Proficiency or Academic requirements.

• To view the details of a Pre-Admit offer, on the Offer Details page, select View Pre-Admit Letter.

The Pre-Admit Letter looks similar to the standard Offer Letter, with one main distinction: Across the top, it states that “THIS LETTER CANNOT BE USED FOR VISA PURPOSES.”

You cannot use this letter to apply for a visa or study permit. However, you can use it to apply for financial aid (such as a bank loan).

A Pre-Admit letter can contain conditions, just like an Offer Letter. Once you have satisfied the conditions of the Pre-Admit letter, you can convert the Pre-Admit state to a standard “Offer,” and you will receive a standard Offer Letter.

To accept a Pre-Admittance offer:

• On the Pre-Admitted Details page, select Accept Pre-Admittance.

• A confirmation message opens; read the information provided and select Continue.

Once the institution acknowledges that the necessary conditions of the Pre-Admit have been addressed, the institution will issue a standard Offer (with an updated Letter of Acceptance).

Accept an Offer

• To view the details of an offer, on the Offer Details page, select View Letter of Acceptance.

To accept an offer:

• On the Offer Details page, select Accept Offer.

• A confirmation message will appear. Read the information provided; then select Continue to confirm acceptance of the offer.

The Offer page opens and the Accepted status is displayed at the top of the page.

Decline an Offer

• On the Offer Details page, select Decline Offer.

• A confirmation message opens; read the information provided and select a Decline Reason from the list.

The Offer page opens and the Declined status and reason are displayed at the top of the page.

Offers with Future Intakes

If you must complete one program before taking a second program, the institution might issue a “1 + 1 (Future Program)” offer.

This type of Offer Letter contains an offer on one program and a “consideration” for a second or future program based on successful completion of the first one.

For example, if you must complete an English Proficiency Program (EAP) as a condition of starting a full-time program, you might receive a 1 + 1 (Future Program) offer.

Withdraw an Accepted Offer

There are a couple of situations in which you might need to withdraw an accepted offer:

• If your application for a Visa or Study Permit is declined, or you will not received approval in time to start classes, you must notify the institution by withdrawing the acceptance.

• You might have accepted an offer and then later decide that you are no longer interested in taking that program.

To withdraw an acceptance of an offer:

• On the Offer Details page, select Withdraw Acceptance.

• A confirmation message opens; read the information provided and select the Withdraw Reason from the list. For example, if your Visa application was declined, select Visa Rejected.

When you withdraw an acceptance of an offer, you might have the option to request a deferral.

• If you want to request a deferral, select Yes, then Continue, and complete the deferral request. (See Request a Deferral.)

• If you do not want a deferral, select No. You might have the option to request a refund.

• If you want to request a refund, select Yes, then Continue, and complete the refund request. (See Request a Refund.)

• If you select No for both options, the Offer status changes to Withdrawn.

You might still have the option to request a deferral or refund later from the Offer page.

Upload Documents for Conditional Offers

If you received a Conditional Offer from the post-secondary institution, you might have to submit documents to prove that you’ve met the conditions.

For example, you might have to submit a resume or portfolio.

• Review the conditions of the offer:

  • From your dashboard, open the Offer.

  • On the Offer Details page, note the Offer Conditions section.

• Submit the required documentation:

  • At the top of the page, select your name.

• On the applicant dashboard page, select View Profile.

• On the applicant profile page, scroll down to the bottom and in the Supporting Documents section, select Change.

• In the relevant section, click Add Another Document, then select the relevant file from your computer to upload.

My Offer Was Revoked

A post-secondary institution might revoke an offer for a number of reasons:

• Acceptance Deadline Passed

• Campus Change

• Did Not Show Up

• Intake Suspended

• Intake Not Available

• No Seats Available in the Selected Intake

• Payment Not Received

• Program Change

• Transferred to Another Institution

• Visa Delayed

• Visa Rejected

• Other (entered by the institution)

If your offer gets revoked, you will receive an email notification and the Offer status will change to Revoked.

No further actions are available for revoked offers.