What if I forgot my password?
Select the Forgot password? link on the application Log In screen and follow the instructions. A link to reset your password will be sent to your email address.
If you don't receive an email, check your "Junk" or "Spam" folder. If the email is there, mark it as "Not Junk" or "Safe" to ensure that all future communications regarding your application reach your Inbox. If the email is not in your Inbox or Spam folder, please contact our Customer Contact Centre for more help.
For more information, see Managing Your Account.
Why doesn’t my password work?
Double-check that you have entered your email address and password correctly (remember, the password is case-sensitive). If you're still having trouble, select the Forgot your password link to have a password reset link emailed to you. If the email doesn't appear in your inbox, check your spam / junk mail folder.
If you're still having difficulties, see Managing Your Account or contact our Customer Contact Centre.
Why can’t I log in to my online application?
Make sure you're typing your email address and password correctly. Remember that the password field is case-sensitive. If you've forgotten your password, use the Forgot password link to recover the information. If you are still having issues, contact our Customer Contact Centre.
For more information, see Managing Your Account.
What if I forget my security questions?
If you've forgotten the answers to your security questions, contact our Customer Contact Centre.
How do I log into my account?
If you have already created an account, you can log in by selecting any of the Log In buttons located at the top of every page and entering your username and password. If you don't have an account with us yet, select the Apply Now button (also at the top of the page) to get started.