# OCAS Help Centre

> Knowledge base documentation for OCAS Help Centre.

## Domestic

- [Domestic or International Applicant - How Do I Know?](https://help.ocas.ca/docs/domestic-or-international-applicant.md): Not sure if you should apply as an International applicant or a Domestic applicant? This information will help you decide.
- [The Application Process](https://help.ocas.ca/docs/application-process.md): Here's an outline of the college application process, with some important dates to keep in mind.
- [Application Cycles, Intakes, and Start Dates](https://help.ocas.ca/docs/application-cycles-intakes-and-start-dates.md)
- [Preparing to Apply](https://help.ocas.ca/docs/preparing-to-appy.md): Before you begin your college application, collect the information that you will need. This includes your transcripts and other critical documents.
- [FAQ: Admission Requirements](https://help.ocas.ca/docs/faq-admission-requirements.md)
- [FAQ: Application Fees](https://help.ocas.ca/docs/faq-application-fees.md)
- [FAQ: College Information](https://help.ocas.ca/docs/faq-college-information.md)
- [FAQ: College Equity, Diversity, and Inclusion](https://help.ocas.ca/docs/faq-college-equity-diversity-and-inclusion.md)
- [FAQ: Important Dates](https://help.ocas.ca/docs/faq-important-dates.md)
- [FAQ: Indigenous Applicants](https://help.ocas.ca/docs/faq-indigenous-applicants.md)
- [FAQ: Offers of Admission](https://help.ocas.ca/docs/faq-offers-of-admission.md)
- [FAQ: Online Application](https://help.ocas.ca/docs/faq-online-application.md)
- [FAQ: Password and Technical Issues](https://help.ocas.ca/docs/faq-password-and-technical-issues.md)
- [FAQ: Programs](https://help.ocas.ca/docs/faq-programs.md)
- [FAQ: Services](https://help.ocas.ca/docs/faq-services.md)
- [FAQ - Supporting Documents](https://help.ocas.ca/docs/faq-supporting-documents.md)
- [FAQ: Transcripts](https://help.ocas.ca/docs/faq-transcripts.md)
- [FAQ: Tuition and Financial Aid](https://help.ocas.ca/docs/faq-tuition-and-financial-aid.md)
- [Doing Your Research](https://help.ocas.ca/docs/doing-your-research.md): Not sure what college programs you want to apply for? Explore the available programs by category or college, or search for a specific program.
- [Creating an Account](https://help.ocas.ca/docs/creating-an-account.md): Start your college application by creating an account using either your Google account or an email address.
- [Managing Your Account](https://help.ocas.ca/docs/managing-your-account.md): Having trouble logging into your college application account? Here are some common issues and what you can do about them.
- [Logging Into Your Account](https://help.ocas.ca/docs/logging-into-your-account.md): Now that you've created an account, you can quickly log in using either your Google account or an email address.
- [Completing Your Profile](https://help.ocas.ca/docs/completing-your-profile.md): Update your profile by adding personal information such as your middle name, mailing address, and phone number.
- [Adding Your Education](https://help.ocas.ca/docs/adding-your-education.md): Update your profile by adding details about your education.
- [Creating an Application](https://help.ocas.ca/docs/creating-an-application.md): Start an application by choosing when you'd like to go to college, and then add your program choices.
- [Paying the Required Fees](https://help.ocas.ca/docs/paying-the-required-fees.md): Remember to pay the required fees. Your application is not submitted to the college until the application fee and any transcript request fees are paid.
- [You've Submitted Your Application - What Happens Next?](https://help.ocas.ca/docs/youve-submitted-your-application-what-happens-next.md)
- [Linking Your Account to Your OSAP Application](https://help.ocas.ca/docs/linking-your-account-to-your-osap-application.md)
- [Monitoring Your Application](https://help.ocas.ca/docs/monitoring-your-application.md): Be sure to log in to your account to check the status of your application.
- [Resuming an Application or Creating a New One](https://help.ocas.ca/docs/resuming-an-application-or-creating-a-new-one.md)
- [Responding to an Offer](https://help.ocas.ca/docs/accepting-an-offer.md): Congratulations on receiving an offer! Now you must decide whether or not to accept it.
- [Transcripts](https://help.ocas.ca/docs/transcripts.md): Transcripts are an important part of your application. Knowing which ones you need and how to submit them can be confusing.
- [Supporting Documents](https://help.ocas.ca/docs/supporting-documents.md): Colleges might require other types of supporting documents, depending on the program.
- [The Mobile App](https://help.ocas.ca/docs/the-mobile-app.md): Yes, we do have a mobile app.
- [Supported Browsers](https://help.ocas.ca/docs/supported-browsers.md): Here's a list of the browsers that work best with the web-based application.
- [Accessible Customer Service Policy](https://help.ocas.ca/docs/ocas-accessible-customer-service-policy.md)
- [Integrated Accessibility Standards Policy](https://help.ocas.ca/docs/integrated-accessibility-standards-policy.md)

## International

- [International or Domestic Applicant - How Do I Know?](https://help.ocas.ca/international/docs/international-or-domestic-applicant-how-do-i-know.md): Not sure if you should apply as an International applicant or a Domestic applicant? This information will help you decide.
- [Applying to a Post-secondary Institution as an International Student](https://help.ocas.ca/international/docs/applying-to-college-international.md): Not sure how the application process works or how to begin an application as an International Student? This information will help you get started.
- [Creating an Account and Logging In](https://help.ocas.ca/international/docs/creating-an-account-international.md): Start your college application by creating an account; then you can log into the Applicant Portal.
- [Managing Your Account](https://help.ocas.ca/international/docs/managing-your-account.md): Having trouble logging into your college application account? Here are some common issues and what you can do about them.
- [Agent Managed Accounts](https://help.ocas.ca/international/docs/agent-managed-accounts.md): If you're working with an Agent, you might not have access to your account. Learn about how you can get access to your account and application.
- [FAQ: Applying](https://help.ocas.ca/international/docs/faq-int-applying.md)
- [FAQ: Accessing My Account](https://help.ocas.ca/international/docs/faq-int-accessing-my-account.md)
- [FAQ: Programs, Offers, Deferrals, and Refunds](https://help.ocas.ca/international/docs/faq-int-offers-deferrals-and-refunds.md)
- [Starting an Application](https://help.ocas.ca/international/docs/start-an-application.md): Start your college application by adding information about yourself. Once this is out of the way, you can start choosing your preferred college programs.
- [Adding Agency and Referral Details](https://help.ocas.ca/international/docs/adding-agency-and-referral-details.md): If you are working with an agent, or have been referred to the college, add those details to your application.
- [Making Your Program Choices](https://help.ocas.ca/international/docs/making-your-program-choices.md): Add the programs that you're interested in to your application.
- [Adding Details About Your Education](https://help.ocas.ca/international/docs/adding-details-about-your-education.md): Add details about any education you have completed in the past or programs you are currently taking.
- [Uploading Supporting Documents](https://help.ocas.ca/international/docs/uploading-supporting-documents.md): You might have to provide documents to support the information in your application. Here's how you can upload those documents.
- [Reviewing Your Application](https://help.ocas.ca/international/docs/reviewing-your-application.md): Now that you've added all the required details and your program choices, you can review the application for accuracy and completeness.
- [Paying For and Submitting the Application](https://help.ocas.ca/international/docs/payment-and-submit-application.md): You've completed and reviewed your college application. Now you must pay the required fees and submit your application to the college.
- [Applying to More Than One Post-Secondary Institution](https://help.ocas.ca/international/docs/applying-to-more-than-one-post-secondary-institution.md)
- [The Provincial Attestation Letter](https://help.ocas.ca/international/docs/attestation-letter.md): Study permit applications must now include a Provincial Attestation Letter from the Province of Ontario. Learn more about what the attestation letter is and how to get one.
- [Viewing Application Status](https://help.ocas.ca/international/docs/viewing-application-status.md): After you create your college application, it's important to periodically check on the status. Eventually, the colleges you applied to will provide an update on your application.
- [Responding to an Offer](https://help.ocas.ca/international/docs/responding-to-an-offer.md): You received an offer to a college program. Congratulations! Now you must decide whether to accept it or not.
- [Downloading Documents from Your Account](https://help.ocas.ca/international/docs/downloading-documents-from-your-account.md)
- [Withdrawing an Offer and Requesting a Deferral or a Refund](https://help.ocas.ca/international/docs/requesting-deferrals-or-refunds.md): If you change your mind, you can withdraw an offer of acceptance, and you might be able to request a deferral of the offer or a refund of any fees that you paid.
- [Viewing Deposit or Payment Receipts](https://help.ocas.ca/international/docs/view-deposit-payment-receipt.md): After you make a payment and the college has acknowledged that it was received, you can view the receipt in your account.
- [Uploading Visa Documents or Study Permits](https://help.ocas.ca/international/docs/upload-visa-study-permit.md): When your Visa or Study Permit is approved, upload a copy of it to your account. This is a critical step for international students starting their college application.
- [Closing an Application](https://help.ocas.ca/international/docs/closing-an-application.md): In certain situations, you might have to close your application. Here's how you can do that.

## Partners

- [Updates to the PAL Process](https://help.ocas.ca/partners/docs/updates-to-the-pal-process-for-2025.md)
- [Introduction to Provincial Attestation Letters](https://help.ocas.ca/partners/docs/introduction-to-pals.md): Background information about the new IRCC requirement for a provincial attestation letter (PAL).
- [The Ontario Attestation Letter Service Process](https://help.ocas.ca/partners/docs/the-pal-process.md): How to prepare and submit requests for attestation letters.
- [Preparing Data Sets Using the Excel Template](https://help.ocas.ca/partners/docs/preparing-data-sets.md): Using the Excel template to create a request for attestation letters.
- [Attestation Letter Requirements](https://help.ocas.ca/partners/docs/pal-requirements.md): Details about the provincial attestation letter and sample English and French letters.
- [Frequently Asked Questions (FAQ)](https://help.ocas.ca/partners/docs/frequently-asked-questions.md): Answers to many of the questions you have about PALs and the request process.
- [Coming Soon: Improvements for Managing Program Catalogue Data for the Next Application Cycle (2027/2028)](https://help.ocas.ca/partners/docs/coming-soon-improvements-managing-program-catalogue-data-2027-2028.md)
- [NAC Program Rollover Video Transcript](https://help.ocas.ca/partners/docs/nac-program-rollover-video-transcript.md)