--- title: "Withdrawing an Offer and Requesting a Deferral or a Refund" slug: "requesting-deferrals-or-refunds" description: "If you change your mind, you can withdraw an offer of acceptance, and you might be able to request a deferral of the offer or a refund of any fees that you paid." tags: ["Deferral", "Refund", "Withdraw an acceptance"] updated: 2025-11-18T23:42:35Z published: 2025-11-18T23:42:35Z canonical: "help.ocas.ca/requesting-deferrals-or-refunds" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.ocas.ca/llms.txt > Use this file to discover all available pages before exploring further. # Withdrawing an Offer and Requesting a Deferral or a Refund If you accept an offer and then change your mind, you have options, depending on the status of your offer. Here are some examples: - If the offer status is **Paid**, you could submit a request to defer the offer to another term, or you might be able to withdraw the acceptance and request a refund. - If the offer status is **Pre-Registered**, you could withdraw the acceptance and request a deferral or a refund. ## Withdraw an Accepted Offer After you accept an offer, you might decide to withdraw the acceptance. There are a couple of situations in which you might need to withdraw an accepted offer: - If your application for a Visa or Study Permit is declined, or you will not receive approval in time to start classes, you must notify the institution by withdrawing the acceptance. - You decide that you are no longer interested in taking that program. To withdraw an acceptance of an offer: - On the Offer Details page, select **Withdraw Acceptance**. ![On the Offer details page, the status is Pre-Registered and the Withdraw Acceptance button is outlined in red.](https://cdn.us.document360.io/98c48b39-7164-46f0-8769-e87df43b09f3/Images/Documentation/IAS_Applicant_Withdraw_Acceptance_1_EN.jpg) - A confirmation message opens; read the information provided and select the **Withdraw Reason** from the list. For example, if your Visa application was declined, select **Visa Rejected**. ![In the Withdraw Acceptance of Offer message, you must select the reason you are withdrawing.](https://cdn.us.document360.io/98c48b39-7164-46f0-8769-e87df43b09f3/Images/Documentation/IAS_Withdraw_Acceptance_2_EN.jpg) When you withdraw an acceptance of an offer, you might have the option to request a deferral. - If you want to request a deferral, select **Yes**; then select **Continue** and complete the deferral request. (See [Request a Deferral](/international/docs/requesting-deferrals-or-refunds#request-a-deferral).) ![In the Withdraw Acceptance of Offer message, Accepted Another Offer is the selected reason. For the question "Do you want to request a deferral to a future term?", you can select Yes or No.](https://cdn.us.document360.io/98c48b39-7164-46f0-8769-e87df43b09f3/Images/Documentation/IAS_Withdraw_Acceptance_3_EN.jpg) - If you do not want a deferral, select **No**. You might have the option to request a refund. - If you want to request a refund, select **Yes**; then select **Continue** and complete the refund request. (See [Request a Refund](/international/docs/requesting-deferrals-or-refunds#request-a-refund).) ![In this example of a Withdraw Acceptance of Offer message, Visa Delayed is the selected reason. There are details about what you must provide to support that reason. Information about requesting a refund is also displayed.](https://cdn.us.document360.io/98c48b39-7164-46f0-8769-e87df43b09f3/Images/Documentation/IAS_Request_Refund_1_EN.jpg) - If you select **No** for both options, the Offer status changes to **Withdrawn**. You might still have the option to request a deferral or refund later from the Offer page. ### Watch a Video This video shows how you can withdraw an acceptance. We used a test account on a test server to record the process. [Embedded content](https://www.youtube.com/embed/CZKt1PKhxUk) ## Request a Deferral If you decide not to take the offered program and want to start the program in a later term, you might be able to request a deferral. - On the Offer Details page, select **Request Deferral**. - If the offer state is **Paid**, you can request a deferral, withdraw the acceptance, or upload a proof of payment. You can also view the Letter of Acceptance and the Payment Receipt. ![In the Offer Details, the status is Paid and the Request Deferral button is outlined in red.](https://cdn.us.document360.io/98c48b39-7164-46f0-8769-e87df43b09f3/Images/Documentation/IAS_Applicant_Request_Deferral_1_EN.jpg) - If the offer state is **Pre-Registered**, you must withdraw the acceptance first. The Offer Details page now indicates that the acceptance was withdrawn and provides the option to request a deferral or a refund. ![On the Offer Details page, it is noted that the acceptance of the offer was withdrawn. The Request Deferral button is outlined in red.](https://cdn.us.document360.io/98c48b39-7164-46f0-8769-e87df43b09f3/Images/Documentation/IAS_Applicant_Request_Deferral_2_EN.jpg) - In the Deferral Request Documents section, upload documents to support the request. ![On the Request Deferral page, in the Deferral Request Documents section, you can upload the document to support your request.](https://cdn.us.document360.io/98c48b39-7164-46f0-8769-e87df43b09f3/Images/Documentation/IAS_Request_Deferral_2_EN.jpg) - In the Deferral Request Details section, select a **Term**, **Credential Type**, and **Program Name** from the lists. ![In the Deferral Request Details section, the current offer to the Bachelor of Business Administration program is displayed. You must select a term, credential type, program name, and provide an additional instructions for the deferral request.](https://cdn.us.document360.io/98c48b39-7164-46f0-8769-e87df43b09f3/Images/Documentation/IAS_Request_Deferral_3_EN.jpg) - In the **Additional Requests** text box, provide additional information to support the deferral request; then select **Save**. **Note**: If you have more questions about deferrals, [contact the institution](https://www.ontariocolleges.ca/en/contact-the-colleges) directly for details. ### Watch a Video This video shows how you can request a deferral of an offer to a later term when you have withdrawn the offer. We used a test account on a test server to record the process. [Embedded content](https://www.youtube.com/embed/zWhtFeXTR0o) ## Request a Refund If you have withdrawn the acceptance of an offer and you do not want to request a deferral, you might be able to request a refund instead. **Note**: If you have more questions about refunds, [contact the institution](https://www.ontariocolleges.ca/en/contact-the-colleges) directly for details. - On the Offer Details page, select **Request Refund**. ![In the Offer Details, the Request Refund button in outlined in red.](https://cdn.us.document360.io/98c48b39-7164-46f0-8769-e87df43b09f3/Images/Documentation/IAS_Request_Refund_2_EN.jpg) - In the Refund Request Details section, upload documents to support the request. ![On the Request Refund page, in the Refund Request Details section, you must upload a copy of the document that support your request.](https://cdn.us.document360.io/98c48b39-7164-46f0-8769-e87df43b09f3/Images/Documentation/IAS_Request_Refund_3_EN.jpg) - In the **Additional Requests** text box, provide additional information to support the refund request; then select **Save**. ### Watch a Video If you have withdrawn an acceptance, you might be able to request a refund. This video shows you how. We used a test account on a test server to record the process. [Embedded content](https://www.youtube.com/embed/5eUp6_O-Uf0)