---
title: "FAQ: Accessing My Account"
slug: "faq-int-accessing-my-account"
updated: 2025-11-18T23:33:44Z
published: 2025-11-18T23:33:44Z
canonical: "help.ocas.ca/faq-int-accessing-my-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.ocas.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ: Accessing My Account

## How do I reset my password?

If you are having trouble logging in to your account, you can try to reset the password.

- Go to the [International Application Service login page](https://international.ocas.ca/applicant?_gl=1*1kyy6ro*_ga*MTQ2MzA0MzY0MC4xNzYwNjQyMzg1*_ga_W57TTWKPC4*czE3NjExNTYzMzckbzEwJGcxJHQxNzYxMTU2NjI0JGo1OSRsMCRoMA..).
- Select **Forgot password** and follow the instructions.

**Note**: The password reset email is sent to the address that you use to log in. If you need help or don’t have access to your login email, [contact our Customer Contact Centre](https://www.ontariocolleges.ca/en/contact-us).

For more information, see [Managing Your Account](/international/docs/managing-your-account).

## I have an OCAS International application, but don’t have access to it.

If an agent created your application and you would like to access it, you must contact the institution to request that they send you an account access email. The email will provide instructions on creating an account to access your application or linking an existing account with your application.

For more information, see [Getting access to your account](/international/docs/agent-managed-accounts#getting-access-to-your-account).

## I created an account on the Canadian Applicant site, rather than the International. What do I do now?

If you are applying to an institution that uses the OCAS International Application Service (IAS), you will be able to log into the account you created on the Canadian Applicant site.

**Note**: Before you start your International application, go to your browser settings, and clear the browsing data. The steps to clear the data might be different for each browser. The following example shows how to clear the data in Google Chrome.

- Open the Settings page.
- In the navigation, select **Privacy and security**; then select **Clear browsing data**.
- Select all the checkboxes and then select **Clear data**.

To start an International application:

- Go to the [Apply Now - International Applicants](https://www.ontariocolleges.ca/en/apply-now/apply-now-international) page.
- Select the **Log In** link for the institution that you’d like to attend.
- Enter the email and password that you used to create your account.

## How can I have an agent removed from my application?

You must [contact the institution](https://www.ontariocolleges.ca/en/contact-the-colleges) directly and request that they remove the agent from your application.