Withdrawing an Offer and Requesting a Deferral or a Refund

If you accept an offer and then change your mind, you have options, depending on the status of your offer. Here are some examples:

• If the offer status is Paid, you could submit a request to defer the offer to another term, or you might be able to withdraw the acceptance and request a refund.

• If the offer status is Pre-Registered, you could withdraw the acceptance and request a deferral or a refund.

Withdraw an Accepted Offer

After you accept an offer, you might decide to withdraw the acceptance. There are a couple of situations in which you might need to withdraw an accepted offer:

• If your application for a Visa or Study Permit is declined, or you will not receive approval in time to start classes, you must notify the institution by withdrawing the acceptance.

• You decide that you are no longer interested in taking that program.

To withdraw an acceptance of an offer:

• On the Offer Details page, select Withdraw Acceptance.

• A confirmation message opens; read the information provided and select the Withdraw Reason from the list. For example, if your Visa application was declined, select Visa Rejected.

When you withdraw an acceptance of an offer, you might have the option to request a deferral.

• If you want to request a deferral, select Yes; then select Continue and complete the deferral request. (See Request a Deferral.)

• If you do not want a deferral, select No. You might have the option to request a refund.

• If you want to request a refund, select Yes; then select Continue and complete the refund request. (See Request a Refund.)

• If you select No for both options, the Offer status changes to Withdrawn.

You might still have the option to request a deferral or refund later from the Offer page.

Watch a Video

This video shows how you can withdraw an acceptance. We have used a test account on a demonstration / test server to record the process.

Request a Deferral

If you decide not to take the offered program and want to start the program in a later term, you might be able to request a deferral.

• On the Offer Details page, select Request Deferral.

• If the offer state is Paid, you can request a deferral, withdraw the acceptance, or upload a proof of payment. You can also view the Letter of Acceptance and the Payment Receipt.

• If the offer state is Pre-Registered, you must withdraw the acceptance first. The Offer Details page now indicates that the acceptance was withdrawn and provides the option to request a deferral or a refund.

• In the Deferral Request Documents section, upload documents to support the request.

• In the Deferral Request Details section, select a Term, Credential Type, and Program Name from the lists.

• In the Additional Requests text box, provide additional information to support the deferral request; then select Save.

Note: If you have more questions about deferrals, contact the institution directly for details.

Watch a Video

This video shows how you can request a deferral of an offer to a later term when you have withdrawn the offer. We have used a test account on a demonstration / test server to record the process.

Request a Refund

If you have withdrawn the acceptance of an offer and you do not want to request a deferral, you might be able to request a refund instead.

Note: If you have more questions about refunds, contact the institution directly for details.

• On the Offer Details page, select Request Refund.

• In the Refund Request Details section, upload documents to support the request.

• In the Additional Requests text box, provide additional information to support the refund request; then select Save.

Watch a Video

If you have withdrawn an acceptance, you might be able to request a refund. This video shows you how. We have used a test account on a demonstration / test server to record the process.